ACS Client Care – defines the model for governance and single point of ownership for complex and strategic accounts
ACS’ Client Care Framework is an IT governance model that leverages Six Sigma, ITIL and other quality-management standards to help improve IT service management. It is designed to connect the needs of key stakeholders and develop a unified strategy with transparent communications. Based upon multiple industry-standard methodologies, the Client Care Framework provides a foundation for IT governance and operational excellence. It is implemented by a Client Success Manager (CSM) with the business and technology acumen to help drive performance improvements throughout the IT environment.