Digital transformation is changing the face of business. The use of technology is accelerating change in business workstreams, innovations and analytics that strategically leverage digital behavior to redefine the employee workspace, set high performance teams in motion and radically reshape customer experiences.

ACS’ Collaboration Discipline delivers a full suite of on-premises, cloud-enabled and cloud-delivered solutions and services that enhance team collaboration, improve speed-to-market, and create rich digital experiences for customers and employees.

Any device. Any place. Any time.

Unified Communications

  • Endpoints
  • Call Processing
  • Endpoint Registration
  • VoiceMail
  • Email
  • Instant Messaging
  • Presence
  • SIP Connectivity
  • Video

Customer Experience

  • Agent Desktop
  • OmniChannel Experience
  • CTI Integration
  • CRM Integration
  • Call Recording
  • Workforce Management
  • Speech Recognition
  • Campaign Management

Workspace Transformation

  • Meetings
  • Conferencing
  • Document Collaboration
  • Persistent Messaging
  • Cloud File Storage
  • API Integrations
  • Adoption
  • Analytics